FAQ

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Everything you need to know about LogistiqAI.

General

LogistiqAI is a deeply complex, fully custom-built AI system designed exclusively for haulage and logistics companies. This is not a simple chatbot or plugin — it's a complete autonomous business operator that handles load scanning, quoting, driver dispatch, email management, driver communication, and more. It runs on its own dedicated server infrastructure, uses real browser automation to interact with freight exchanges, manages your emails, talks to your drivers on WhatsApp, and learns your business over time. Think of it as hiring a full-time office manager that works 24/7 and never takes a day off.

No. LogistiqAI is a 100% proprietary, custom-built system. It is not OpenAI, ChatGPT, Open Claw, or any open-source AI project. Every component — the brain, the decision engine, the pipeline, the communication layer, the memory system — has been engineered from the ground up specifically for the haulage industry. This is not a wrapper around someone else's AI. It's a purpose-built platform that took years of development and deep industry knowledge to create.

That said, like any modern AI platform, LogistiqAI does use advanced AI language models under the hood for its conversational abilities — understanding your messages, processing voice, reading documents, and generating natural replies. Think of it this way: the AI model is the engine, but LogistiqAI is the entire vehicle — the chassis, the steering, the navigation, the driver management, the freight exchange integration, and everything else. The model alone can't do what LogistiqAI does. It's what we've built around it that makes it unique.

LogistiqAI connects to your freight exchange accounts via secure browser automation — it controls a real browser on a dedicated server, just like a human would. It continuously scans for loads, matches them to your drivers based on your rules (location, vehicle type, pricing), and can quote automatically or ask for your approval. It reads and replies to your emails, sends job details to drivers on WhatsApp, processes voice messages, scans documents, and tracks driver hours. You control everything through Telegram — text, voice, or photos. Behind the scenes, it's running multiple complex systems simultaneously to keep your operation moving.

Yes — and this is what makes LogistiqAI truly unique. It has a persistent memory system that remembers everything about your operation: driver names, registration plates, preferred routes, client preferences, pricing history, your communication style, and past decisions. The more you use it, the smarter it gets. Over time, it builds its own personality tailored to your business — it learns how you like to work, what you prioritise, and how you speak. It's not a static tool; it's an AI that genuinely evolves with you.

No. LogistiqAI runs entirely through Telegram, which you probably already have. There's nothing to download, install, or configure on your phone. Your drivers receive their instructions via WhatsApp — again, no extra apps needed.

LogistiqAI is purpose-built for haulage, freight, and logistics operators in the UK. Whether you run artics, rigids, vans, or a mixed fleet — it supports all vehicle and body types. It's ideal for owner-operators, small fleets, and mid-size haulage companies.

It can be. You choose the level of autonomy. In manual mode, LogistiqAI finds and recommends loads — you approve each quote. In auto-quote mode, it quotes automatically based on your rules (min price per mile, max distance, vehicle type). Most users start manual and switch to auto once they trust the AI's judgement.

Let's be honest — LogistiqAI is a brand-new system, and with any new technology of this complexity, occasional bugs or unexpected behaviour can happen. We're not going to pretend it's perfect from day one. What we will promise is that when something goes wrong, we fix it fast. Our team monitors every deployment closely, especially during the early weeks. If you spot an issue, message us on Telegram and we'll sort it straight away — often within minutes, not days. Founding members are on the front line of a cutting-edge product, and we treat every bug report as a top priority. You're not just a customer — you're helping us build the best possible platform.

No — and we want to set that expectation clearly. LogistiqAI is a powerful system, but it needs time to learn your business. In the first few days, the AI is still learning your drivers, your preferred routes, your pricing style, and your operational rhythm. It gets smarter with every interaction — every load you approve, every quote you adjust, every instruction you give teaches it how you operate.

Think of it like hiring a brilliant new office manager. On day one, they need guidance. By week two, they're handling the routine. By month two, they're anticipating what you need before you ask. Don't expect a massive increase in booked loads on day one. Give it time to calibrate, and the results will compound. The operators who get the most out of LogistiqAI are the ones who invest time in the first couple of weeks teaching it their preferences.

Because LogistiqAI is not a simple app you download — it's an entire AI infrastructure deployed specifically for your business. Each customer gets their own dedicated server, their own AI instance, their own browser automation, email integration, WhatsApp connection, and custom configuration. Setting up involves connecting your freight exchange accounts, configuring your fleet, calibrating pricing rules, training the AI on your preferences, and testing every integration. This process takes days of careful work by our team. That's why we handle the entire onboarding for you — you don't need to touch anything technical.

Loads & Quoting

LogistiqAI works with major UK freight exchanges through secure browser automation — no API keys needed. It logs in as you would and scans loads in real time. If you use a specific exchange, ask us during onboarding and we'll confirm compatibility.

You set rules per driver — minimum price per mile, maximum distance, vehicle type, pickup area, and time windows. When a load matches all your criteria, LogistiqAI submits a quote automatically without waiting for your approval. You get a notification for every auto-quote so you're always in the loop.

Absolutely. You have full control over every parameter — price floors, distance limits, preferred areas, vehicle requirements, time restrictions, and more. You can also blacklist certain brokers or routes. The AI only acts within the boundaries you set.

LogistiqAI analyses historical route data, current market rates, and demand patterns to suggest optimal quote prices. It knows which routes command premium rates, when to push for more, and when to take the listed price. It also flags low-load areas (like rural Wales or Scotland) where you should charge extra for dead-mile risk.

Yes — this is one of LogistiqAI's strongest features. When your driver delivers a load, the AI immediately starts scanning for return loads near the delivery point. It can even chain loads automatically, quoting a return before the first job is confirmed, so your trucks stay loaded both ways and empty miles are minimised.

Drivers & Dispatch

Drivers receive all job information via WhatsApp — pickup address, contact number, collection time, and any special instructions. It's formatted clearly so they have everything they need at a glance. No logins, no portals, no confusion.

No. If your drivers can use WhatsApp, they can use LogistiqAI. They simply read messages and reply naturally — "loaded", "delivered", or even send a photo of the delivery note. The AI understands plain language in any supported language, so there's zero learning curve.

Yes. Each driver gets their own profile with individual settings — pickup area, radius, vehicle type, body type, and availability. LogistiqAI matches loads to the right driver automatically. You can manage as many drivers as you need from a single Telegram chat.

Yes. LogistiqAI monitors daily and weekly driving hours for each driver. It warns you when a driver is approaching their limit and will block load allocation that would exceed legal driving hours. Ask "how many hours has James done?" and get an instant breakdown.

If a driver messages about a delay, breakdown, refusal, or any issue on WhatsApp, LogistiqAI immediately escalates it to you on Telegram with full context. You get the driver's message, the job details, and suggested actions — so you can respond quickly without chasing information.

Communication

LogistiqAI understands and replies in any language — English, Romanian, Polish, Lithuanian, and more. There's no setting to change; just speak or type in your preferred language and the AI responds naturally. This is especially useful for multilingual fleets.

Yes. Send a voice message on Telegram and LogistiqAI will transcribe it, understand the intent, and act on it — whether that's setting up a driver, checking loads, or answering a question. Perfect for when you're driving or on the go.

Yes. Drivers can send photos of delivery notes, CMRs, invoices, or any document via WhatsApp. LogistiqAI scans the image, extracts the data (consignment numbers, weights, signatures), saves it, and can email POD confirmations to brokers automatically.

LogistiqAI connects to your email and can read, summarise, and reply on your behalf. Ask "check my emails" and you'll get a summary of what's new. Need to confirm a booking, send a POD, or reply to a rate request? Just tell the AI what to say and it composes and sends the email for you.

Getting Started & Pricing

The founding member price is £4,000 + VAT — a one-time payment that gives you lifetime access to LogistiqAI. This is an exclusive rate for early adopters only, and only 8 founding member spots remain. Once they're gone, the price will increase significantly. We plan to introduce a monthly subscription model in the future, but founding members will never need to switch — your one-time purchase is locked in for life.

Yes — and it's important to be transparent about this. LogistiqAI runs on dedicated server infrastructure with real-time browser automation, AI processing, and multiple integrations. There are monthly running costs for the server hosting, AI compute, and third-party services (maps, email, messaging). These costs are separate from the one-time purchase price. We'll walk you through the exact breakdown during onboarding so there are no surprises. Think of it like buying a truck — you own it, but there's still fuel and insurance to pay.

We don't offer a free trial because LogistiqAI is not a simple app you can switch on and off. Each deployment requires days of dedicated setup — building your server infrastructure, connecting your freight exchange accounts, configuring your fleet, setting up email and WhatsApp integrations, and calibrating the AI to your business. It's a significant investment of time and resources on our end. However, we do offer a 7-day money-back guarantee — if you're not satisfied within the first 7 days after going live, you get a full refund, no questions asked.

Pre-register on our website to secure your founding member spot. Once you're confirmed, our team handles everything. We provide full onboarding assistance — we set up your dedicated server, connect your freight exchange accounts, configure your drivers and vehicles, integrate your email, link WhatsApp for driver communication, and calibrate the AI to your preferences. You don't need any technical knowledge. We do all the heavy lifting, and we stay with you until everything is running perfectly.

Yes — we plan to introduce a monthly subscription model in the future for new customers. However, the founding member one-time payment of £4,000 + VAT is by far the best deal you'll ever get on LogistiqAI. Founding members own their licence outright and will never be moved to a subscription. This price is only available while spots last.

Yes. Your freight exchange credentials are encrypted and stored securely on your dedicated server. All communication happens over encrypted channels (Telegram and WhatsApp both use end-to-end encryption). We never share your data with third parties. Your business information stays your business.

We provide full, hands-on support from day one. Our team handles the entire onboarding and setup — you don't configure a single thing yourself. After launch, we offer ongoing support via Telegram for troubleshooting, configuration changes, and feature requests. Founding members also get priority support and direct input on the features we build next.

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