1. Introduction
Pulse Code Tech Ltd ("Company", "we", "us", or "our"), registered in England and Wales under company number 16598257, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the LogistiqAI platform and website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:
3. Information We Collect
3.1 Information You Provide
- Registration data: name, company name, email address, phone number, fleet size, freight exchange used
- Account configuration: driver details, vehicle information, pricing rules, pickup areas, and operational preferences
- Communications: messages sent via Telegram and WhatsApp, voice messages, photos, and documents you share with the AI
- Email data: email content processed through our email management feature (only when you authorise this)
3.2 Information Collected Automatically
- Usage data: how you interact with the Service, features used, commands issued
- Technical data: IP address, browser type, device information, operating system
- Cookie data: as described in our Cookie Policy
3.3 Third-Party Data
- Freight exchange data: load listings, quotes, booking confirmations accessed through your authorised account
- Google Maps data: route distances, ETAs, and location data for load matching
4. How We Use Your Data
We process your personal data for the following purposes:
- Service delivery: to operate the LogistiqAI platform, match loads, generate quotes, manage drivers, and automate your operations
- Communication: to send you service notifications, updates, and respond to your enquiries
- Account management: to manage your subscription, billing, and support requests
- Improvement: to analyse usage patterns and improve the Service
- Legal compliance: to comply with applicable laws and regulations
5. Legal Basis for Processing
We process your data under the following legal bases (UK GDPR Article 6):
- Contract: processing necessary to perform our contract with you (providing the Service)
- Consent: where you have given explicit consent (e.g., marketing communications, cookie consent)
- Legitimate interest: where processing is necessary for our legitimate business interests (e.g., improving the Service, fraud prevention)
- Legal obligation: where processing is required by law
6. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers: trusted third parties who assist in operating the Service (e.g., hosting providers, AI model providers, communication platforms)
- Third-party integrations: Telegram, WhatsApp, Google Maps, and freight exchanges — only as necessary to provide the Service
- Legal authorities: where required by law, regulation, or legal process
All third-party service providers are bound by data processing agreements and are required to protect your data in accordance with applicable law.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. After account termination:
- Account data is retained for 90 days to allow reactivation
- Financial records are retained for 7 years as required by UK law
- You may request earlier deletion by contacting us
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments
- Staff training on data protection
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
9. Your Rights
Under the UK GDPR, you have the following rights:
- Access: request a copy of your personal data
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your data ("right to be forgotten")
- Restriction: request restricted processing of your data
- Portability: request your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@pulsecode.co.uk. We will respond within 30 days.
10. International Transfers
Your data is primarily stored and processed within the United Kingdom and the European Economic Area. Where data is transferred outside these regions (e.g., to AI model providers), we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.
11. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. The "Last updated" date at the top indicates the latest revision.
13. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
14. Contact
For any privacy-related questions or requests: